Automate repetitive queries and service requests on South Africa's most popular messaging platform.
70%
Reduction in Manual Tickets
24/7
Automated Support
Multiple
Dialects & Languages
Harnessing advanced RAG technology to provide verified, secure, and helpful responses.
Grounding AI in your organisational documents via RAG to eliminate hallucinations and ensure legal compliance.
Leverage the platform used by 93% of South Africans. No new apps. No learning curve.
Enterprise-grade security with TLS 1.3 encryption and automated data erasure workflows to protect privacy.
People can perform actual tasks directly within the chat interface.
Fetch real-time account balances and statements via secure API orchestration.
Collect GPS data and photos, creating tickets automatically.
Business Agent
Online
Strategic audit of organisational data and communication bottlenecks.
Knowledge base construction and secure API orchestration setup.
Accuracy tuning and internal stress-testing with staff.
Full citizen availability and staff handoff training.
TRANSPARENT • ETHICAL • SCALABLE
Setup
Setup, engineering & integration
Quote
Security, monitoring & optimization
Usage
Message volume based pricing
GenChat is an AI-powered "virtual agent" specifically designed for organisations to automate interactions via WhatsApp. It handles high-volume, repetitive Tier 1 queries—such as billing questions, schedules, and service requests — which typically deflect 40% to 70% of manual support tickets. This allows staff to focus on complex tasks while customers receive instant responses 24/7..
The system utilizes Retrieval-Augmented Generation (RAG), which grounds the AI's responses in specific, verified organisational data sources. Unlike general AI, GenChat is designed to provide verifiable answers linked directly to your uploaded documentation, significantly reducing the risk of "hallucinations" or incorrect information.
Yes. Through "AI Actions" and secure API orchestration, the chatbot can trigger external backend processes. It can securely fetch real-time data from financial or CRM systems (e.g., account statements) or collect structured data and photos to report infrastructure issues.
WhatsApp is the most accessible channel for the South African population, used by 93% of active social media users. It requires no additional app downloads, which is critical for citizens with limited device storage or digital literacy. Furthermore, the WhatsApp Business API (WABA) supports interactive features like buttons and list menus to make the user experience effortless.
GenChat supports multiple languages, enabling organisations to serve diverse linguistic communities effectively. This ensures that language is not a barrier to accessing essential government services.
The system includes "Escalate to Human" logic . If the AI reaches a complexity threshold or the customer requests a person, the bot creates a ticket or transfers the conversation to a human agent via an integrated CRM (like Zendesk or Salesforce), providing the full chat context so the customer does not have to repeat themselves.